Binghamton Giant Market Inc.
Commercial Real Estate
“We have been with ICA for twenty years. Through this time, they have provided support to our business interests, which have included both the operation of a retail supermarket chain, as well as the development and management of commercial real estate properties. We rely on ICA’s advice with respect to the placement of insurance policies and the transfer of risk to third party service providers. ICA has been instrumental in guiding us through both soft and hard insurance markets. We are appreciative of our longstanding relationship with ICA and look forward to working with them in the years to come.”
- Philip Akel, Vice President
has supported Skyline Windows for many years. I count on her ability to understand the inherent business risks in our markets and to provide advice on what we need to do to protect ourselves. She is our risk go to person!”
- Tom Ruchalski, Chief Financial Officer
NewCastle Hotels & Resorts
“I have been with Tina
and ICA for 18 years and have seen our insurance program improvements in both premiums and the service from the brokers and carriers!! Not being a risk manager, we have benefited from their experience when it comes time to develop [specifications], manage the bid process and most importantly policy review.”
-Bryan M. Woodhouse, Vice President
Plastic Resin Distributor
“When we first hired ICA, I was uncertain as to what expectations I should have of them. Our first project was the marketing of our Property and Casualty coverages. Our ICA team was incredibly helpful in assisting us in putting together a complete package of information that gave each competing insurance company underwriter a great understanding of our risks and exposures. At times gathering this information seemed like an arduous task, but in the end, we greatly appreciated our relentless ICA team leader’s follow-up and thoroughness. ICA’s risk identification and analysis went far beyond and helped us immensely in understanding our exposures.
ICA recommended brokers that had experience in our industry and understood our corporate philosophy. Unfortunately, we were close to our renewal date, and our current insurance company would not grant us an extension. So therefore, my expectations were even lowered. ICA worked under the time pressure, and produced results that far exceeded our expectations. They were incredibly fair to the incumbent broker and gave them every opportunity to produce a proposal that met the insurance specifications, but to no avail. At the end of the marketing project we saved a significant amount of money and had much broader coverage which included areas of coverage where we were previously uninsured.
After ICA’s completion of the audit of our Executive Management Liability coverage, we then focused on the marketing of our Ocean Marine policy. We experienced the same diligence, and fairness, and our rate was cut in half, and once again, the limits and coverage were substantially increased to meet our actual exposures.
It is not often that a consultant can be looked at as a true extension of your company, however, ICA has proven that to be true.”
- Aamer Barakat, Treasury Supervisor
Mulcare Pipeline Solutions, Inc.
Contractor & Engineering
“I am pleased to provide the following testimonial…
We have been working with ICA Risk Management for 5 years and have been very pleased with the level of service and the degree of knowledge that they bring to our insurance needs. For the past two years we have been working with Tina Korczak-Martinez.
From our first meeting with Tina we were impressed with how familiar she was with our company(s) and by her knowledge and experience. Whether facilitating the marketing of our account or advising on a wide variety of insurance topics, Tina has become an integral part of our insurance process. We greatly rely on her expertise with regard to all things insurance and trust that she will provide the appropriate guidance. We would highly recommend Tina and ICA Risk Management.”
- Mary Ellen Clement, Human Resources Manager
The Hunts Point Terminal Produce
Co-op Association Inc.
Wholesale Produce Distributor
“Kristen Hand represents ICA at its best! Kristen is the epitome of what we all should expect regarding customer service. Every email is answered, every phone call is returned. I am a team of one. Kristen is my department handling all aspects of insurance including:
All first party coverage, including Property, Boiler & Machinery and
Terrorism; All Third Party Liability, including General Liability, Automobile, Liability and Umbrella; All Management Liability, including Directors & Officers, Employment Practices Liability, Fiduciary Liability, Professional Liability and Crime.
In addition to the above, Kristen also handles:
Contractual risk transfer language for various types of agreements; Broker management and RFP coordination; Executive Insurance summaries.
Kristen connects the dots as she fully understands my requirements, including finding reliable brokers that we meet face to face. She provides the best value throughout the entire year. Kristen concentrates on what she does best, making our insurance program the success it has been for twenty years.
Kristen is many people rolled into one and every hat she wears exudes confidence and knowledge.
You have heard it all before but in Kristen you get the real deal.”
- Myra Gordon, Executive Director
Able Medical Transportation Inc.
“We do not make any insurance decisions without consulting ICA first. They have been a pivotal part of our team and company growth over the last 12 years and we consider them an extension of management. They have continually saved us money, improved our coverage and kept us competitive during a hard automobile insurance market when many of our competitors have left the industry due to tremendous operational overhead. ICA’s contacts in the insurance marketplace along with their unique, independent approach to competitive marketing sets them apart. "
- Greg Scott, President
“Kessler Foundation engaged ICA in 2018 to conduct an audit of its insurance policies to assist in a determination as to the types and levels of insurance the Foundation requires as it enters new areas of our mission to conduct research to address mobility and cognitive issues faced by people with disabilities. The staff of ICA was extraordinarily thorough, reviewing every policy in detail and providing sample text to our brokers to enhance our coverage. In particular, Mr. K. “Vish” Viswanathan
had an incredible capacity to evaluate not only the terms of individual policies, but also how the terms of one policy might enhance or mitigate the terms of another policy. The team, consisting of Vish
, Barron Wall
and Kathy Chambers
, provided extensive support to the Foundation through the renewal of its policies for the 2018-2019 year, including several meetings with our brokers. The services ICA provided as independent advisors and auditors of our policies met and exceeded our expectations.”
- Anne E. Ammons, Senior VP and Chief Financial Officer
extensive knowledge of the insurance industry as a whole, has saved us tens of thousands of dollars over the years. She and her staff have always been available to walk us through the annual applications with patience and expert guidance. Kristen ensures each detailed quote provided by the carriers meet our specific needs, and prior to having the broker finalize, makes sure we are securing the best price possible from each carrier. ICA’s services are unique; they’re not selling insurance, they’re protecting their clients and verifying the proper coverage for every possible scenario.”
- Janet Briggs, Senior VP
Bio-Pharmaceutical & Cancer Research
“I have been working with ICA since I started working with my current company 5 and a half years ago. Initially, I was skeptical of the company having a ‘risk management consultant’ in its monthly expenses, because I had never experienced that before in any other company. Within two to three months of interacting with ICA, I realized that the service & value which they provide far outweighed the cost of having their expertise working on our risk management issues. When I was promoted to CFO a few years ago, I began to rely even more on ICA as my ‘outsourced, in-house risk management colleague’.
In the 5 years I’ve worked with ICA, I have not made a single insurance decision without first consulting with ICA, and I have never been disappointed in the value, expertise, relevance, depth, or timeliness of their counsel. Besides the annual D&O and package renewals, which is one instance where ICA really adds measurable value, I always feel that my insurance experts are only a phone call/email away.
As a public company CFO, knowing that I can rely on ICA to support my team and eliminate blind spots is extremely valuable.
- Mark Guerin, CFO
Berger Rental Communities
Habitational Real Estate
“ICA has been a valued partner for over 12 years. We always consult with them before making any risk management decisions and we sleep well knowing that ICA is overseeing our insurance program. We particularly appreciate ICA’s quick response and detailed answers to any questions or issues that arise.
We value ICA’s diligence and persistence to ensure that we have the best insurance coverage with the lowest possible premium. Through ICA’s oversight, our risk management program gives us a competitive advantage over other real estate firms. ICA is a step above the rest.”
- Dan Berger, President
American Pipe and Tank
“We have been with ICA for over a decade and rely on them to help keep our insurance competitive as well as help us avoid exclusions that can be an issue for us in NYC. They assist us in reviewing our contracts for compliance with our insurance placement as well. This is a key factor for us especially as the insurance market evolves so do our contracts and the insurance requirements placed on us. In a market that has many challenges and few insurers we depend on ICA to help us navigate and understand the proposals presented.”
- Helen Silver, Director of Client Relations
Safari Telecom, Inc.
l and the ICA team are always professional, thorough, extremely responsive and proactive. Kathleen Chambers
are very knowledgeable and very on top of our account and insurance policies. The support Safari telecom has received is empowering and reassuring for me personally. I would not hesitate to recommend ICA Risk Management Consultants.”
- S.F., Principal
Sports Supply Group, Inc.
“ICA has been our Risk Management Consulting firm since 1995 and we have found that they consistently bring innovative ideas to help us meet our risk management goals. ICA marketed our casualty insurance program again this year, spearheaded by their team of professionals who are most knowledgeable in the insurance marketplace for sporting goods manufacturers and distributors. Furthermore, as a result of their recommendations, we interviewed insurance brokers to compete on our account, all of whom had knowledge of our industry. As a result of ICA’s guidance and by educating the competing insurance companies and underwriters on our risks and giving them a comfort level with our business practices, safety procedures, certificate of insurance program, etc., ICA was able to produce a savings of 38% on our products liability rate. This dramatic reduction in cost produced a premium savings of $97,000. In addition, the premium for our Umbrella Liability Policy experienced similar savings.
We continue to rely on ICA’s knowledge of the marketplace and the value that they bring to our company in so many areas."
- Brenda Crawford, Legal Assistant/Risk Manager
See our Risk Management Program Marketing Service.
Fleet Street Ltd.
“For years, we retained ICA as our risk management consultant, but limited their involvement to what we felt was important, the property policies and the liability policies. Yet they kept requesting to take a look at our Ocean Marine policy. We thought we had that portion entirely under control, so we refused their persistent requests. Finally, when a claim occurred where we needed some more experienced input, we allowed them to take a look at the policy. ICA audited our existing policy, found significant gaps, then marketed the policy and managed to cut our premium from $115,000 to $60,000 in one year, while drastically expanding the coverage provided by the policy! I’ll trust ICA in the future when they ask to get involved in any aspect of our risk management program. Their efforts have never failed to pay off!”
- Howard Gutterman, Chief Financial Officer
See our Risk Management Audit
and Marketing Services
Continental Property Services, Inc.
Habitational Real Estate
“ICA has worked for us for several years. They have brought an amazing level of sophistication, competition, smooth processes during claims, etc. to our insurance program. They have introduced us to issues of our entire program, language within our program and questions that we never knew to ask. They are not brokers. They are engaged by us, paid by us, and have our best interest in mind with the insurance industry. ICA, and Bernie Hammer
, came highly recommended to me years ago by another valuable source I had with my flood program. We highly recommend ICA.”
- Loucretia B. Campos, Chief Financial Officer
Household Products Manufacturer
“When ICA was first referred to us by our accounting firm in 1991, I was skeptical. We thought our insurance program was adequately priced, yet we gave ICA a shot at reviewing it. ICA compared our exposures to our existing risk management program, prepared specifications and arranged a competitive marketing strategy including brokers and insurance companies from all over the country who specialized in our risks. The end result was a one-year savings of 35% in premiums alone, yet at the same time our insurance coverage was significantly improved... We also ran our most important acquisition, the purchase of Black & Decker’s Household Products Group, past ICA, and they pointed out significant issues from a risk perspective that our other professionals had not addressed. The advice and information provided has been invaluable, and the cost of ICA’s services has been repaid in savings many times over. We can’t be experts in all areas, but by partnering with ICA, they can be our experts in risk management so we can trust that our needs are being addressed adequately and professionally.”
- Burton Honig, Senior Executive
See our Mergers & Acquisitions Due Diligence Consulting Service
Vornado Realty Trust
“We have seen brokers and insurance companies come and go, but ICA continues to find the strongest policy language at the most competitive pricing. ICA partners with our in-house professional staff by offering unbiased insight into the insurance industry, which we could never obtain from a broker... One particular example of ICA’s expertise and willingness to rise to the occasion during tough times occurred immediately after September 11, 2001. As the owner of billions of dollars in NYC real estate, we were acutely concerned as to how our various property policies would protect us in the event of another terrorist act. ICA’s experts carefully analyzed all of our property policies with a critique utilizing various hypothetical loss situations, created an in depth study of which coverages would protect us, what limits were applicable to which properties, what exclusions and limitations would apply, and how we could immediately amend certain aspects of our policies to protect us further from another catastrophic loss such as 9/11. They held a meeting during which they explained to all of our senior executives exactly how each possible loss scenario would play out from an insurance perspective. This was a huge learning and eye-opening experience for all of us, and we were reassured once again of ICA’s expertise. In the months that followed, ICA helped steer us through the myriad of developments in the Terrorism Coverage world to assure we obtained the best and fairest priced terrorism coverage currently offered... Even before 9/11, we had solidly reached the determination that ICA is as necessary and valuable as our accounting firms and our legal counsel, and we invite them to provide insight into every big business decision we make.”
- Brian Kurtz, Senior VP
See our Disaster Contingency Planning Consulting Service
, and our First Party Property Claims Preparation and Recovery Service
Hardwood Manufacturers Association
“Many thanks for your excellent presentation at HMA’s 2011 National Conference. It was quite well-received. I over-heard members discussing ideas at the evening’s reception. The immediate take-home value of the information you presented received high positive feedback.
We appreciated your preparation, professionalism and substance. You certainly contributed to a very successful program in Charleston.
It was a pleasure meeting you and I look forward to working with you again.”
- Linda Jovanovich, Executive VP
See Client Letter
“I will be retiring soon and wish to express my appreciation to all the Associates and staff.
ICA is a good company to work for and I have enjoyed my time here very much. The people are friendly, helpful and courteous. When I started at ICA I planned to stay one year and here I am finishing up four great years. Thank you all for everything.”
- Kathy Messina, Office Coordinator
Baby Togs, Inc.
“I am writing this letter of recommendation as VP of Risk Management for Baby Togs, Inc. Baby Togs is a leading global childrenswear manufacturer and we have been in business for over 65 years. We have been a client of ICA for over 20 plus years.
I can truly say that ICA makes my job that much easier. We are in such a challenging sector in a challenging marketplace and being able to rely on someone for analysis of various insurance needs takes pressure off and allows me to focus on what I do best. When it comes time for us to competitively bid our insurance program, we know that ICA has us covered through their relationships with a myriad of brokers and agents and we will get the absolute best pricing to cover our risks. And we also know that our policies are bring properly audited which insures that we get what we are supposed to.
It is obvious that not only does the team at ICA understand what businesses need, but they also care about their clients and their needs. ICA is comprised of true professionals. The bottom line is: we have always been pleased with the results ICA has given us and I highly recommend their services.”
- David Sitt, VP of Risk Management
Atlantic Equipment Engineers, Inc.
Metal Powders Distributor
“We sought out ICA in a panic after our GL and Products Liability Insurer decided just before renewal to non-renew our insurance, for no known reason. As a metal powders distributor, the GL carrier suddenly decided we were not a fit risk, even though we had never had a claim! ICA evaluated our business exposures, and researched the marketplace to find insurance companies and programs specifically designed for our unique exposures. ICA was able to understand and present our risk to the underwriters of various insurance companies and suddenly we were a sought after risk rather than a risk no one wanted. We had been entirely self-insuring our Products Liability exposure and paying over $40,000 for just the general liability exposure without products. After ICA’s efforts, they were able to find solid GL/Products Liability Coverage for only $28,000 including $5 million of Umbrella coverage! After that, we decided that it was pretty good business to keep ICA on retainer, and in countless other instances, ICA solved our risk management problems as soon as they arose, efficiently and completely. ICA allows us to sleep at night, knowing we are protected securely.”
- Alan Kessler, President
See Risk Management Program Marketing
ACE Restaurant Group, Inc.
Throughout our many years together, you both have worked diligently on our account and saved my company millions of dollars. Your servicing of the account is impeccable and you both are truly one of our favorite business partners. As a recipient of ‘Vendor of the Year’ for A.C.E. we will always be grateful of your dedication and accountability to us.
We will recommend ICA to future Business Partners and Professional Acquaintances as we know what a phenomenal job you do. Thank you both, so much for all your hard work on our behalf.”
- Arnold K. Runestad, President
Brandywine Construction & Management
Real Estate Management
“ICA was retained for years by my former company, and when we were considering finally purchasing an Environmental Policy to protect our numerous properties from pollution claims, I knew exactly where to go - I called my risk management consultant, ICA, and advised them of our particular needs. They researched the marketplace and sought policy forms from two leading insurers of pollution exposures. They requested proposals from both companies and conducted an in depth comparison of the two forms with specific emphasis on how each policy would react to a variety of potential environmental claims. I was presented with a comparison which taught me all I needed to know about environmental coverage and was able to knowledgeably purchase the best priced and most comprehensive protection for our exposures. I could not have possibly spent the time to review, nor would I have had the background to identify the ramifications of the differences between the types of policies. That is why we bring in the experts, to take the burden from us and to assure the answers are clear, correct and comprehensive. ICA is worth every cent, and then some!”
- Susan Schmider Galletti, Director of Finance
See our Environmental Management Consulting Service
“After many years of working with you as our Risk Management Consultant, I thought it would be appropriate to express my most sincere gratitude. Our company has experienced many highs and lows in the last few years, and while we have always cut expenses in tough times, the value of ICA’s services has always allowed us to keep you on board. This unto itself is a mark of your excellence... We have benefitted from your unending expertise in risk management, risk financing, risk avoidance, etc., be it through reducing our experience modification factor from 1.67 to .81, establishing a self insured retention program, or simply designing language enabling us to transfer our exposures contractually. The fact that we have realized significant savings is equaled only by the clear improvements made in our insurance coverage, both a direct result of ICA’s involvement and commitment. I know I don’t have to tell you how costly and time consuming this effort would have been if staffed internally! I am happy to say that I am an extremely satisfied Client, and will continue to provide you with the highest of compliments – referrals!”
- Irwin Septimus, Treasurer
See our Workers Compensation Claims Management Service
See Client Letter
C. Raimondo & Sons Construction, Inc.
“I have not had the opportunity to properly thank you for your continued efforts in making sure that C. Raimondo & Sons Construction Co., Inc. is properly insured for the most reasonable price. You continue to teach me more about the insurance industry than I originally thought I ever wanted to know. All of it is helpful information and only serves me better in performing my function here.”
- Jacey Raimondo, VP and General Counsel
See our Business Continuity and Disaster Contigency Planning Consulting Service
See Client Letter
OPS Distributors, Inc.
“On behalf of OPS Distributors, Inc., I want to thank you for the risk management consulting services your organization has provided over the last year. The professionalism you exhibited during our last meeting regarding policy renewals was truly outstanding. Your efforts along with your knowledge and expertise resulted in broader coverage and lower premiums. The outcome proved to be a profitable and rewarding experience as opposed to the headaches renewals have caused management in the past. All of us at OPS look forward to a long and prosperous relationship with you and your organization.”
- S.M., President
See our Risk Management Consulting Services
See Client Letter
The Message Centre
“As in the past, you dealt with our current crises as you always do in an efficient and effortless manner. I was pondering this morning and I realized that we have been doing business with your company for over 10 years. In all my years experience in dealing with other companies, I have yet to come across a company that is as efficient, courteous and accommodating as ICA has been in handling our professional services.”
- Stanley Aaron, President
See Client Letter
Frankford Trust Company
“In these busy times, we find that we sometimes just take people for granted and do not extend our gratitude for jobs well done! I am making time to extend my thanks to you and the ICA organization for all your efforts on our behalf. The savings you have effected in our insurance program are unsurpassed. And, not only have you effected these savings for us, but you have been able to offer us more protection with the companies you have placed us with and the brokers you have introduced us to than we ever had in the history of our company. Our Directors and Officers are overwhelmed with your accomplishments. In effect, you have made me look like a ‘Knight in Shining Armor’ and for that I also thank you!
The Risk Management Consulting Services offered by you and by ICA are top notch! The relationship which we have with you and your staff and assistants resemble that of a parent company with one of its branches. Everyone is on a first name basis and any information we need is at our fingertips at all times. You are our Risk Management Department in every respect of its definition. We look forward to many more mutually rewarding years with your organization!”
- Ron Watson, Senior VP - Finance
See our Risk Management Consulting Services
See Client Letter
Virginia Specialty Stores Inc.
“It has been more than eight years since you started to provide risk management consulting services to Virginia Specialty Stores. And, it has been eight years of professional excellence, commitment and integrity that I have rarely seen in other professionals. As I prepare to hang up my gloves after being at Virginia Specialty Stores for the better part of my working life, the many relationships I have had in these years come to mind - mostly good, but some not so good. However, one of my warmest relationships - one which stands out in my mind - has been my association with you.
When ICA first became involved in Virginia Specialty Stores’ risk management program, I was skeptical - like, I imagine, many CFO’s are - about what value a consultant could bring to the table, which I did not get from the alphabet house broker servicing our account. But then, your challenge that Virginia Specialty Stores could terminate your services at any time with no questions asked, if we were not satisfied with the value we were getting, made your proposal interesting. Of course, the very first meeting we had with the broker with you present, showed me what a vacuum we had been in, not only in terms of how over-priced our insurance program was, but also how lucky Virginia Specialty Stores had been till then not to have had one of the many uncovered losses which you pointed out could have happened for which we did not have coverage. It is then that I realized that having your insurance placed by a big brokerage firm did not mean much unless we had someone who solely looked after our interests - and that someone was ICA. And, even at that first meeting, I knew that ICA and Virginia Specialty Stores were destined for a long relationship.
Over the years, I have admired the manner in which you have discharged your professional responsibilities. You have constantly updated yourself with the latest risk management and insurance products, and did not hesitate to share your knowledge of risk management and insurance with me. You have mentioned to me on more than one occasion that you and the Client worked as a team, to reduce the incidence and severity of unforeseen losses for the Client, and that this result could be achieved only if the Client was knowledgeable in this critical area. I have always appreciated your forthright approach, and can frankly say that this is not something I get from most other professionals - accountants, attorneys or insurance brokers.
I have challenged you on many occasions - especially when you reviewed our Employee Benefits Program - such as why you would suggest choosing a certain proposal, how a particular level of deductible would reduce Virginia Specialty Stores costs...I must tell you that I have always been impressed by the rationality and objectivity of your recommendations. I appreciate the work you have done for Virginia Specialty Stores all these years, and the dedication and integrity which you have demonstrated. On a personal level, you have been a friend, philosopher and guide to me, and I will always cherish our relationship...”
- L.A.R., Chief Financial Officer
See our Risk Management Program Marketing
and Employee Benefit Consulting Service
Vornado Realty Trust
“Vornado Realty Trust continues to benefit from the independent risk management consulting expertise provided to us by ICA, when called upon to do so on a project driven basis. As we maintain our own Risk Management Department staff in-house, our long-term partnership with ICA has consistently and significantly brought added value to our organization in the areas of contract review and training, renewal marketing initiatives, claims advocacy, acquisition/divestiture due diligence and numerous other special assignments.
ICA's independence, experience and excellence in the real estate and development space, working collaboratively, constructively and seamlessly with our brokers, insurance carriers, our internal Risk Management Department and others in Senior Management, has continually delivered significant value, which continues to drive our mutually beneficial engagement.”
- James Iervolino, VP - Risk Management
Chesapeake Seafood House Associates, LLC
“We have worked with ICA for almost 40 years as our insurance consultants, practically from the inception of our company.
Fortunately for us, the same ICA team has serviced our organization, and over the years have assisted with identifying our risks during all of the changes in our business. From food procurement exposures to security issues that we face, their knowledge of our risks and advice as to what we need to consider has been most valuable and a continual sounding board for different departments of our company.
Furthermore, their insurance expertise is second to none. Their knowledge of the changing insurance marketplace has been eye-opening, and we are never caught off guard when the market hardens, etc. We are continually being kept abreast of new insurance products for our industry, and for new products that affect every business.
We highly recommend ICA for their knowledge and professionalism.”
- Paul Truskey, Treasurer
"It has been a privilege and an honor to work for ICA these last 7 1/2 years.
As the Head Office Coordinator I have witnessed daily the high level of commitment and protection ICA provides for all their clients and their businesses. The Associates and consultants of ICA are top notch as people and are some of the best in their field."
- Joanne Siska, Head Office Coordinator