Hospitality & Entertainment
ICA provides its services to the hospitality industry across the United States basis as the client’s complete outsourced risk management department or to others on a per-project basis. ICA’s clients in the hospitality industry include national restaurant chains, some of the largest and prominent hotel chains in the world, casinos, clubs, music and entertainment venues, sports associations, and other entertainment organizations, all which give testimony to the value of ICA’s services provided to organizations in the hospitality industry.
Hospitality industry risks may seem to management to be overwhelmingly complex without ICA’s support, due to varying location-specific exposures, compliance and regulation issues or changes in law, workplace risks, personal injury suits brought against the business, and many others issues. As hospitality businesses serve the general public, certain exposures typical to the hospitality industry give rise to claims from cyber intrusion, theft of information or personal property, contamination or public health hazards, slip and fall or other public liability, special event or security guard risks, liquor liability, automobile liability or exposures from transportation services provided, and others. In recent years, first party property losses from extreme weather and other catastrophic perils that caused business interruption losses, actually exceeded the value of the building and or property value of the business. Severe damage to the building or the premises could result in the building becoming unusable, inaccessible, or unsafe for occupancy.
As the hospitality industry constantly sees new entrants to the marketplace and established businesses are merged or sold, a hospitality business may wish to review ICA’s Mergers and Acquisitions Support services. ICA has assisted two of the largest destination resort organizations with the merger of their company into the other.
Without a professional advocacy team dedicated to serving only the hospitality entity, including onsite training of management and staff, hospitality decision makers will find themselves hard-pressed to discover they must pay out of pocket for denied claims, when they believed the business would be covered by their existing insurance program. In such cases, ICA has been hired under those circumstances to review the client’s policy language – even after the claim was denied by the client’s insurance company – resulting in that same claim being reversed and approved for payment to ICA’s client. For claims advocacy and expense recovery information, please visit ICA’s Claims Management Service page.
The following excerpt describes one Hospitality client’s acknowledgement of ICA’s value provided to them throughout a lengthy relationship, prior to the acquisition of that client’s business:
“Throughout our many years together, [you] have worked diligently on our account and saved my Company millions of dollars. Your servicing of the account was impeccable and… were truly one of our favorite business partners. We will recommend ICA to future Business Partners and Professional Acquaintances as we know what a phenomenal job you do. Thank you… for all your hard work on our behalf.”
– Hospitality Client
Contact ICA for a comprehensive list of client references.