“Kristen Hand represents ICA at its best! Kristen is the epitome of what we all should expect regarding customer service. Every email is answered, every phone call is returned. I am a team of one. Kristen is my department handling all aspects of insurance including:
All first party coverage, including Property, Boiler & Machinery and
Terrorism; All Third Party Liability, including General Liability, Automobile, Liability and Umbrella; All Management Liability, including Directors & Officers, Employment Practices Liability, Fiduciary Liability, Professional Liability and Crime.
In addition to the above, Kristen also handles:
Contractual risk transfer language for various types of agreements; Broker management and RFP coordination; Executive Insurance summaries.
Kristen connects the dots as she fully understands my requirements, including finding reliable brokers that we meet face to face. She provides the best value throughout the entire year. Kristen concentrates on what she does best, making our insurance program the success it has been for twenty years.
Kristen is many people rolled into one and every hat she wears exudes confidence and knowledge.
You have heard it all before but in Kristen you get the real deal.”
– Myra Gordon, Executive Director